Refund policy
Returns, Refunds & Cancellations
We want you to be happy with your order. This policy explains your rights when purchasing from Fun Printz & Embroidery.
Nothing in this policy affects your statutory rights.
Personalised and Custom-Made Products
Many of our products are personalised or made to your specifications, including garments that are printed or embroidered with names, initials, logos, artwork or other custom designs.
Once a personalised or custom-made item has entered production, it cannot normally be cancelled, returned or exchanged simply because you have changed your mind, ordered the wrong size or no longer require it.
This does not affect your rights if the item is faulty, damaged, not as described or we have made an error with your order.
Please check all information supplied with your order carefully, including garment sizes, quantities, spelling, colours, artwork and personalisation details.
Cancelling Before Production
If you need to change or cancel a personalised order, please contact us as soon as possible at hello@myfunprintz.co.uk.
If production has not started, we will do our best to accommodate your request. Once production has started, cancellation or changes may no longer be possible.
Non-Personalised Products
If you purchase a standard, non-personalised product online, you normally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Returned goods should be kept in a condition consistent with reasonable inspection. We may make a deduction from the refund where the value of the goods has been reduced as a result of handling beyond what would reasonably be permitted when examining the goods in a shop.
To exercise your cancellation right, email hello@myfunprintz.co.uk with your order details and a clear statement that you wish to cancel.
Unless the goods are faulty, incorrect or we agree otherwise, you are responsible for the cost of returning goods following a change-of-mind cancellation.
Where the statutory cancellation right applies, we will refund the appropriate standard delivery charge in accordance with applicable law. Any additional amount paid for an enhanced or premium delivery service does not have to be refunded beyond the cost of our standard delivery option.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, not as described, or we have made an error with the personalisation, please contact us at hello@myfunprintz.co.uk as soon as reasonably possible.
Please include your order number, a description of the problem and, where helpful, photographs showing the issue.
We will deal with faulty or incorrect goods in accordance with your statutory rights. Depending on the circumstances, the appropriate remedy may include a refund, repair or replacement.
Where goods are faulty, damaged or incorrect due to our error, we will not require you to bear reasonable return costs where a return is necessary.
Sizes and Garment Fit
Please check the relevant size information before ordering. Garment sizing can vary between manufacturers and styles.
For personalised or custom-made garments, choosing an incorrect size or fit does not normally give a right to return the product simply because it is unsuitable, unless the product supplied does not match what was ordered or is otherwise faulty or not as described.
Customer-Supplied Artwork and Information
Customers are responsible for checking that the artwork, logos, spelling, names, initials, numbers and other information they supply to us are correct.
Where we reproduce customer-supplied information accurately, we cannot normally offer a refund or replacement because the information supplied to us contained an error.
This does not affect your rights where we have failed to produce the goods in accordance with the agreed order.
Colour and Artwork
Colours displayed on screens can vary between devices, and the appearance of printed or embroidered colours may vary from their appearance on a screen. Where relevant, we will reproduce artwork using the information and files supplied or approved for the order.
Proofs and Approvals
Where we provide a proof or artwork for approval, please check it carefully before approving it.
Approval confirms that the details shown on the proof are accepted for production. This does not affect your statutory rights where the finished goods are faulty or do not conform to the approved specification.
Sale and Discounted Items
Sale or discounted goods have the same statutory rights regarding faults and conformity as full-price goods. Personalised sale items remain subject to the personalised-goods provisions above.
Refunds
Where a refund is due, it will normally be made using the original payment method.
For a valid cancellation of a non-personalised online order, refunds will be made within the time required by applicable consumer law. We may withhold reimbursement until we have received the goods back or you provide evidence that they have been returned, where the law permits us to do so.
Your bank or payment provider may take additional time to show the refund in your account after we have processed it.
Returns
Please contact us before returning an item.
Email: hello@myfunprintz.co.uk
We will provide the appropriate return instructions and return address where a return is required. Please do not send goods back without contacting us first.
We recommend obtaining proof of postage when returning goods.
Business Customers
Statutory consumer cancellation rights apply to consumers and do not necessarily apply to purchases made wholly or mainly for business purposes. Returns, cancellations and remedies for business-to-business orders may therefore be handled in accordance with the terms agreed for that order.
Your Statutory Rights
Nothing in this policy is intended to exclude, restrict or replace any rights or remedies that cannot lawfully be excluded under UK consumer law.