Privacy policy
Privacy Policy
Last updated: October 2026
Fun Printz & Embroidery is committed to protecting your privacy and handling your personal information responsibly.
Fun Printz & Embroidery is operated by Samantha Frost, a sole trader, trading as Fun Printz & Embroidery.
Business address:
31 Ingham Road
Stow
Lincoln
LN1 2DL
United Kingdom
Email: hello@myfunprintz.co.uk
For UK data protection law, Samantha Frost trading as Fun Printz & Embroidery is the data controller for the personal information described in this policy.
Information We Collect
Depending on how you interact with us, we may collect information including:
- your name;
- billing and delivery address;
- email address;
- telephone number, where you provide one;
- order and transaction information;
- information about products, sizes, quantities and personalisation requested;
- names, initials, wording, logos, artwork and other files you provide for personalisation;
- correspondence you have with us;
- information required to process returns, refunds or complaints;
- technical information relating to your use of our website, such as IP address, browser and device information; and
- information collected through cookies and similar technologies.
We do not normally receive or store your complete payment-card details ourselves. Payments are processed through Shopify and/or the payment providers available at checkout.
How We Use Your Information
We may use your personal information to:
- process and fulfil your orders;
- create printed or embroidered personalised products;
- produce and obtain approval for artwork or digital proofs;
- take and process payments;
- arrange delivery;
- communicate with you about your order;
- provide customer service;
- deal with returns, refunds, complaints and disputes;
- maintain business, accounting and tax records;
- prevent or investigate fraud and misuse;
- operate, secure and improve our website and services; and
- send marketing communications where permitted by law.
Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for using personal information.
Depending on the circumstances, we may process your information because:
Contract — processing is necessary to take steps at your request before entering into a contract or to fulfil our contract with you, including producing and delivering your order.
Legal obligation — we need to process or retain certain information to comply with legal requirements, including accounting, tax and consumer-law obligations.
Legitimate interests — we may use information where reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include operating and securing our business, responding to enquiries, preventing fraud, maintaining appropriate business records and improving our services.
Consent — where the law requires consent, for example for certain marketing or cookie activities, we will ask for it. You can withdraw consent at any time.
Personalisation, Artwork and Logos
If you provide names, initials, logos, artwork or other information for us to reproduce on a product, we will use that information to fulfil your order and provide the requested service.
Please avoid providing unnecessary personal information within artwork or files.
Where you provide personal information relating to another person, for example a person's name for a personalised garment, you should ensure that you are entitled to provide that information to us.
Marketing
Where required, we will only send electronic marketing where we have the appropriate permission or another lawful basis to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us at hello@myfunprintz.co.uk.
Service messages relating to an order are not marketing communications, so we may still need to contact you about an order even if you have opted out of marketing.
Shopify and Other Service Providers
Our online store is powered by Shopify. Shopify processes information necessary to provide the ecommerce platform and related services used by our store.
We may also share personal information with trusted organisations that provide services necessary to operate our business, such as:
- payment processors;
- delivery and courier companies;
- website and ecommerce service providers;
- IT, hosting and security providers;
- email and communications providers;
- accounting or professional advisers; and
- authorities or regulators where disclosure is required by law.
We only share information where necessary and appropriate for the relevant purpose.
We do not sell your personal information.
Shopify Enhanced Services
Our online store is hosted by Shopify. We use certain Shopify services that may use information about your interactions with our store together with information from your interactions with Shopify and other merchants to provide and improve Shopify services, including personalised experiences, analytics and advertising-related services.
Where required by applicable law, these activities are subject to your consent choices. You can manage your cookie and privacy preferences using the controls available on our website.
For more information about how Shopify processes personal information when you interact with Shopify-powered stores, please see Shopify's Consumer Privacy Policy and privacy controls:
Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en
Shopify Privacy Portal:
https://privacy.shopify.com/
International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we rely on the safeguards required by applicable UK data protection law, where those safeguards are required.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and dispute-resolution requirements.
Different types of information may therefore be kept for different periods.
Order and financial records may need to be retained for several years to comply with tax, accounting and other legal obligations.
Artwork and order information may also be retained where reasonably necessary to deal with repeat orders, queries or disputes. You may contact us if you have questions about how long particular information is retained.
Cookies and Similar Technologies
Our website uses cookies and similar technologies for purposes such as operating the website and checkout, remembering preferences, security, measuring website performance and, where applicable, analytics or advertising.
Where UK law requires consent for non-essential cookies, those cookies will be used in accordance with the choices you make through our cookie/privacy controls.
You can review or change the available cookie choices using the privacy or cookie controls provided on our website.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No internet-based service can guarantee absolute security, but we take appropriate steps to protect the information entrusted to us.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including:
- the right to be informed about how your information is used;
- the right to access your personal information;
- the right to have inaccurate information corrected;
- the right to have information erased in certain circumstances;
- the right to restrict processing in certain circumstances;
- the right to data portability in certain circumstances;
- the right to object to certain processing; and
- rights relating to automated decision-making where applicable.
Where processing is based on consent, you also have the right to withdraw that consent.
These rights are not absolute and whether a particular right applies will depend on the circumstances and the lawful basis on which your information is being processed.
To exercise a data protection right, contact us at hello@myfunprintz.co.uk.
We may need to verify your identity before responding to a request.
Complaints
If you have concerns about how we use your personal information, please contact us first at hello@myfunprintz.co.uk so that we have the opportunity to address your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information Commissioner's Office
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our business, website, services or legal obligations. The latest version will be published on this website with the date it was last updated.
Contact Us
For questions about this privacy policy or how we handle your personal information, contact:
Samantha Frost
Trading as Fun Printz & Embroidery
31 Ingham Road
Stow
Lincoln
LN1 2DL
United Kingdom
Email: hello@myfunprintz.co.uk